Terms of Service

Last updated: [DATE — set when this actually goes live]

These terms govern any cleaning service provided by Home Glow Cleaning LLC ("Home Glow," "we," "us") to you ("client," "you"). By requesting a quote or booking service, you agree to these terms.

1. Services

⚠ NEEDS AMY'S CONFIRMATION: which of the six service categories on the homepage she's actually offering right now — this section should list the same ones, no more.

Home Glow provides residential and/or commercial cleaning services as described on our website, subject to availability and scope confirmed at the time of quoting.

2. Quotes & Pricing

Quotes are based on the information you provide about the job. Because pricing depends on the full scope of work, quotes are estimates until we've reviewed the details — final pricing is confirmed before service begins, not automatically generated from the website form.

⚠ NEEDS AMY'S DECISION: does a quote change once a cleaner is on-site and sees the actual space (common in this industry), or is the pre-visit quote final? State it here either way.

3. Scheduling, Rescheduling & Cancellation

⚠ NEEDS AMY'S ACTUAL POLICY — none of the following is set yet, this is just the shape of what needs deciding: how much notice is required to cancel or reschedule without a fee, whether a late cancellation or no-show is charged (and how much), and how weather/emergency exceptions are handled.

[Cancellation and rescheduling policy to be added here once set.]

4. Payment

⚠ NEEDS AMY'S DECISION: how clients actually pay — cash, check, Venmo/Zelle, card on-site, invoice after service — and whether a deposit is required for any job type. Nothing is wired up on the site for online payment right now.

[Payment terms to be added here once set.]

5. Access to the Property

⚠ NEEDS AMY'S POLICY: does she accept keys/codes for entry, and if so, how are they handled and returned? If clients must always be present, say that instead.

You're responsible for providing safe, working access to the property at the scheduled time, and for disclosing anything that affects the job — pets, alarm systems, fragile or high-value items, areas to avoid, known hazards.

6. Liability

We take reasonable care in every job. Home Glow is not responsible for pre-existing damage, normal wear, or damage to items that were not properly secured or disclosed before service. Our total liability for any claim is limited to the amount paid for the service in question.

⚠ IMPORTANT — DO NOT PUBLISH UNTIL CONFIRMED: this page does not currently claim Home Glow is insured or bonded, because that hasn't been confirmed. If/when it's true, add it here — a false insurance claim in a contract is a real legal problem, not just a marketing one.

7. Client Conduct

We expect a safe, respectful environment for our team. We reserve the right to end a job early, without a refund for work already completed, if a situation becomes unsafe or abusive.

8. Termination of Service

Either party may decline to continue a service relationship at any time. Amounts owed for work already performed remain due.

9. Governing Law

These terms are governed by the laws of the State of Utah. Any dispute will be handled in the courts of Utah County, Utah.

10. Changes to These Terms

We may update these terms from time to time. The date at the top of this page reflects the most recent version. Continued use of our services after a change means you accept the updated terms.

11. Contact

⚠ NEEDS: real phone number and real email — same ones missing on the homepage.

Home Glow Cleaning LLC · [PHONE] · [EMAIL] · Utah